Norma Fragoso

Norma Fragoso

Customer Service Manager

Norma Fragoso is a bilingual customer service professional with experience in Client Services and marketing. Norma’s experience as a liaison for the Residential Sound Insulation Program (RSIP) for the Chicago Department of Aviation has equipped her with extensive communication and management experience. She works with the public on large infrastructure projects such as the CDA RSIP. Norma’s fluency in the Spanish language allows her to provide outstanding customer service by improving communications with RSIP homeowners and her staff.

Specialized Expertise

  • Program Management
  • RSIP community liaison
  • Staff management experience
  • Customer service


People will forget what you said. They will forget what you did. But they will never forget how you made them feel.

— Maya Angelou